It’s our joy here at Pixies to be the go-to destination for all things fabulous. We take pride in providing international quality salon products at the most affordable prices for retail purchases. Beauty goes beyond skin deep and we here realize that. We are the number 1 wholesalers of cosmetics in Chennai. Being the best in salon supply has given us experience with the best brands in the industry. A wide range of equipment and cosmetics that serve your beauty need; Pixies welcomes you the best makeover experience of your life!
In the case of a
return/replacement/refund, we process the refund once the products have been
received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
Returns will not be accepted under the following conditions:
A product is damaged due to misuse/overuse.
Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if the original packaging is damaged.
Serial Number is tampered.
Defective products that are covered under Seller/Manufacturer’s warranty.
A product is used or altered.
If the request is initiated after 5 business days of order delivery.
Categories not eligible for Return:
Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand.
Personal care appliances cannot be returned due to hygiene issues.
But in case you do receive a damaged product, you can register return on the “Returns” Tab inside the “My Account” page. You can also call the customer support or email our support team for such appropriate queries.
Once the order is shipped, you will receive an email from Pixies that gives you the ASN tracking number along with information from the Shipping Partner. Using this Tracking number you can visit their site to get more detailed information about your order status.
If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, shipping partner takes up to 12 hours to activate the tracking link. Kindly check after the mentioned time frame.
If you would like to order cosmetics and cosmetic equipment in bulk, you can start by calling us directly on the customer support and letting us know what you need.
You can contact the Pixies support team by calling us on any of the following numbers:
+91 04465 53360
+91 91760 40360
+91 95434 52444
+91 96001 40361
You can reach us through email by mailing us at : firstname.lastname@example.org
You can choose to pay us through Cash on Delivery, Credit Card/Debit Card or through your PayU account.
Our payment partners are:
Your product will be shipped to you by one of our courier partners:
As soon as the product is shipped, you will receive a mail with the tracking number and a link to track the order.
The costs of shipping at Pixies is completely free if your order is above Rs.1500.
For orders that are less than this amount, you will be charged a flat shipping charge of Rs.70 for the said order.