about Pixies

Pixies' Story

Pixies Beauty Shop was established in 2014 with one clear vision – to make premium beauty products and professional salon brands accessible to everyone. What began as a single store has today grown into a trusted name in the beauty industry, with multiple stores across Chennai and Bengaluru, and a strong online presence through Pixies.in.

For over a decade, we have built trust and long-lasting relationships with thousands of customers, salons, and professionals. Our commitment has always been to deliver only 100% genuine products, excellent service, and a shopping experience that makes beauty more enjoyable and convenient.

Our Journey

2014 – The first Pixies Beauty Shop opened in Thoraipakkam, OMR, Chennai.


Over the years, we expanded to multiple stores across Anna Nagar, and Velachery in Chennai, followed by a new store in HSR Layout, Bengaluru.


Today, Pixies serves both individual customers and salon professionals with equal dedication.

What We Do


🛍️ Retail Stores – Walk into our stores for a wide range of cosmetics, skincare, haircare, and beauty essentials.

💇 Salon Supply Partner – We support professional salons with a quick supply of top brands, so they never run out of products during a service.

📦 Wholesale & Distribution – As an authorized distributor, we supply professional beauty brands to salons and retailers across South India.

🌐 Online Shopping – At Pixies.in, you can shop anytime, anywhere with fast delivery and exclusive offers.

Our Promise

At Pixies, we believe beauty is not just about products, but about trust, service, and relationships. We are proud to have become a name that both salon professionals and customers rely on. Whether you’re shopping for your personal beauty routine or managing a busy salon, Pixies Beauty Shop is your trusted partner in beauty.

Why Choose Pixies?

  • Established in 2014 – Over 10 years of trust
  • 4 stores across Chennai & Bengaluru
  • Trusted by hundreds of salons and thousands of happy customers
  • 100% authentic products with guaranteed quality
  • Quick delivery for professionals and individuals

Frequently asked questions

1. Who are we?

Pixies Beauty Shop was established in 2014 with a mission to bring authentic beauty and salon products closer to professionals and customers across South India. From our first store in Chennai, we’ve grown to multiple branches in Chennai and Bengaluru, while also serving customers across India through Pixies.in. We are trusted by hundreds of salons and thousands of happy customers for our genuine products, quick delivery, and excellent service.

2. Return / Refund / Replacement of my order?
  • If you receive a wrong item, damaged product, or a product with a manufacturing defect, you may request a return or replacement within 48 hours of delivery.
  • Refunds will be processed back to your original payment method after inspection of the returned item.
  • For hygienic reasons, opened or used products cannot be returned unless defective.

To initiate a return or replacement, please contact us via WhatsApp or email with your order details.

3. Damaged product?

We pack all orders securely, but if your product arrives damaged or broken, please:

  1. Take a photo/video of the damaged product and packaging.
  2. Contact our customer support within 48 hours of delivery.
  3. We’ll arrange a replacement or refund as quickly as possible.
4. How do I track my order?

Once your order is shipped, you’ll receive an email with tracking details.

  • Simply click the tracking link to see real-time updates.
  • You can also log in to your account on Pixies.in and check order status under My Orders.
5. How do I make a bulk order for my salon?

Pixies Beauty Shop specializes in salon supply and wholesale distribution. If you are a salon owner or professional:

  • Contact our team via WhatsApp, phone, or email.
  • We offer bulk pricing, quick delivery, and salon-exclusive kits.
  • We can deliver urgent supplies to your salon to ensure you never run out during a service.
6. Contact customer support?

We’re here to help! You can reach us through:

Our team is available during store hours and responds quickly to all queries.

7. Available payment options?

We offer a variety of safe and secure payment methods:

  • Credit & Debit Cards
  • Net Banking
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Wallets
  • Cash on Delivery (COD) – available in select locations
8. How is my product shipped to me?

We partner with trusted courier companies like DTDC, BlueDart, Delhivery & ExpressBees to ensure safe and fast delivery.

  • Orders are usually shipped within 24–48 hours.
  • You’ll get a tracking link as soon as your package is dispatched.
9. What are the shipping costs?
  • Free shipping on orders above 2500Rs (displayed at checkout).
  • For smaller orders, a standard shipping fee of Rs99 is applied.
10. How do I cancel my order?
  • Orders can be cancelled before dispatch only.
  • To cancel, contact our customer support team as soon as possible with your order ID.
  • Once shipped, the order cannot be cancelled. You may refer to our return/refund policy if eligible.