Shipping policy
Shipping Policy
At Pixies, we aim to deliver your favorite beauty products quickly, safely, and affordably. Please review our shipping terms below:
Shipping Charges
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Free Shipping: All orders above ₹999 qualify for free standard shipping.
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Standard Shipping Fee: Orders below ₹999 will incur a nominal shipping charge, displayed at checkout.
Cash on Delivery (COD)
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COD is available on orders above ₹700.
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A small handling fee may apply for COD orders (if applicable, this will be shown at checkout).
Delivery Timelines
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We usually ship orders within 0–3 business days after confirmation.
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Estimated delivery time is 3–7 business days, depending on your location.
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Remote or outstation areas may experience slightly longer delivery times.
Order Tracking
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Once your order is dispatched, you will receive an email/SMS with tracking details.
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You can track your order anytime through our courier partner’s website or via your Pixies account.
Returns & Money-Back Guarantee
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Pixies offers a 100% money-back guarantee for eligible returns.
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Please refer to our Return & Refund Policy for detailed conditions and process.
Support
Our support team is available 24/7 via call or email to assist with any shipping-related queries.